As at 1st January 2021 all new bookings will be made under the following conditions :
Covid Cancellation Policy
Due to Covid and the uncertainty with travel around it, we offer a generous refund policy to help guests feel comfortable booking their stay. Special conditions and requirements apply so please read the following fully before booking.
We will provide a refund (less a $100 admin fee) due to Covid border travel restrictions for bookings made from 1/1/2021. This includes any border closure ordered by State Governments, canceled flights, illness or self isolation due to Covid.
In order to obtain a refund you must provide ALL required information as proof your travel has been affected. We have had to enforce these requirements as travelers are booking in advance, blocking our dates and then changing their mind (not being specficially effected by Covid restrictions) and using Covid as an excuse. Our refund policy is NOT for change of mind. We are a stand alone family owned single property and as such are unable to carry the cost of refunding at short notice and then being unable to rebook and recoup our costs.
In order to claim a refund under Covid the following must apply and be provided :
: State/Federal or Local Goverment must impose a travel restriction in your area
: Proof of address must be provided for you and guests to confirm you are in affected areas
: Written confirmation from airlines must be provided if your flight is affected
: Medical or Covid Testing Certificate to confirm you or guest has Covid or you have been in contact with someone who has
Any questions, don't hesitate to contact Kelly on 0438 789 779 to discuss.
Standard Cancellation Policy - Non Covid Related Cancellations
If you wish to vary or cancel your Booking, please contact us immediately on firstname.lastname@example.org • Your 30% deposit is non-refundable in the event of a cancellation, excluding COVID related travel restrictions as per our above policy. If full payment has been made and cancellation is 14 days or less prior to arrival this is also non refundable • A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights. • If you do not show up for your booking and provide no advance notice there is a 100% cancellation fee • We have a minimum nights stay policy of 2 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
A deposit of 30%, must be received upon booking, this will be charged to your provided credit card. Bookings are not confirmed unless and until this deposit is received. • Payment in full must be received no later than 14 days prior to your arrival. (If your arrival is closer than 14 days from booking, you will be charged 100% within 48 hours upon booking) • Your provided credit card will be charged 14 days prior to your stay for the balance, please ensure there are sufficient funds.
• If payments are not made within the specified time limits the Booking will be cancelled automatically and you will be notified. • We accept payment online by Visa or MasterCard. •Cheques and Cash payments are not accepted.